• 1. Association of Port Health Agencies

    The Association of Port Health Authorities co-ordinates and promotes an efficient port health service. It represents the interests of Member Authorities in discussions with Government on all matters relating to health control of shipping, aircraft and imported food.
    (T) +44 (0) 8707 444 505
    Port Health - Felixstowe Website
    (T) +44 (0) 1394 614 933

  • 2. Department for Environmental Food and Rural Affairs (DEFRA)

    In order to maintain Great Britain’s animal and public health status, the Government has put in place various measures designed to ensure that imported animals and products of animal origin do not present unacceptable risks to the health of other animals or to people. The Government also has an important role in ensuring that businesses and individuals are able to export animals and products by providing health guarantees to importing countries, normally by way of export health certification.

    Defra Helpline : + 44 3459 33 55 77

    DEFRA PEACH system:

    The 'Procedure for Electronic Application for Certificates from the HMI', (PEACH) system has been created for the Horticultural Marketing Inspectorate (HMI), and is used by businesses to apply for certificates of conformity. This electronic procedure is an aid to the efficient clearance of regulated consignments of Fresh Fruit and Vegetables imported into or exported from the EU under regulation 1148/2001.
    PEACH helpdesk : +44 345 607 3224

  • 3. Department for Business Innovation and Skills (BIS)

    Previously known as: Department for Trade and Industry (DTI)

    The European and World Trade Directorate of the Department for Business, Enterprise and Regulatory Reform (BERR) together with Her Majesty's Revenue and Customs (HMRC) advise and deal with a range of trade policy, regimes, procedural issues governing imports into the UK.

    Import Licensing Branch (ILB) Enquiry Point

    (T) +44 (0) 1642 364 333 / 334

    (F) +44 (0) 1642 364 269


  • 4. European Commission

    The European Commission (formally the Commission of the European Communities) is the executive branch of the European Union. The body is responsible for proposing legislation, implementing decisions, upholding the Union's treaties and the general day-to-day running of the Union.

    General information enquiries : 00 800 6 7 8 9 10 11

  • 5. European Taric

    For your Commodity Classification Codes, import duty rates and information on trade agreements and restrictions.

    UK Classification Helpline:

    (T) +44 (0) 1702 366 077


    CAP (Common Agricultural Policy) Team:

    (T) +44 (0) 1702 361 829

    For enquiries on the Agricultural Duty Rate, you can email:

  • 6. Food Standards Agency

    The Food Standards Agency is an independent Government department set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food.

    Imported Food Helpline: (T) +44 (0) 207 276 8018

  • 7. HM Revenue and Customs (HMRC)

    HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. Work is still continuing on our office restructuring programme. We are here to ensure the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.

    National Advice Helpline: (T) +44 (0) 845 010 9000


  • 8. Rural Payments Agency (RPA)

    RPA is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra). RPA is a major delivery body for Defra, providing a range of services in support of the department’s objectives. The key services we provide are making rural payments, carrying out rural inspections, and livestock tracing.

    Import Licensing: (T) +44 (0) 191 226 5050